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The Nashville Health Care Council is a membership association that brings together healthcare leaders to exchange ideas, build connections, and support continued growth and innovation across the industry. Since 1995, the Council has helped strengthen Nashville’s healthcare community through its programs, events, resources, and network of more than 300 corporate members.
Nashville Health Care Council needed a better way to manage billing and address open invoices. Patients did not have a simple place to view their balances, review paid and unpaid invoices, or make payments.
The internal team also needed clearer visibility into invoice statuses and the CRM records connected to each account. Without a centralized billing experience, managing accounts receivable involved more manual follow-up and made billing information harder to access for both patients and staff.
MDM built a customized billing portal that brings invoice access, payment options, and CRM records together in one connected experience.
After logging in, patients can access both open and paid invoices associated with their accounts. The invoices are sorted by status and displayed in expandable sections, giving patients a clear view of their billing history without presenting everything on one long page.
From there, patients can
The portal pulls from associated records in the CRM, keeping each invoice connected to the correct contact, company, or related record. When payment activity occurs, the invoice status can be updated so the team has current billing information available within the CRM.
This connection gives the Nashville Health Care Council team a more complete view of each account, including its open invoices, paid invoices, and related billing activity, while giving patients direct access to the information and payment options they need.
The new portal gave Nashville Health Care Council a better way to address its accounts receivable challenge without placing the entire burden on its internal team. Patients now have a direct path to their billing information and can take care of outstanding invoices without waiting for someone to send an update or walk them through the process.
For the Council team, billing activity is easier to see and manage. Invoice statuses stay connected to the appropriate CRM records, giving staff a clearer understanding of what has been paid, what remains open, and which account each invoice belongs to. That makes it easier to focus follow-up where it is actually needed.
The result is a billing process that works better for everyone involved. Patients have clearer access and an easier way to pay, while the Council has stronger visibility and a more manageable foundation for keeping accounts receivable moving.
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